Help & Support
Shipping, returns, care and answers. Everything you need, in one calm place.
Shipping
Orders are packed carefully and dispatched within 1 to 2 business days. Shipping and any discounts are calculated at checkout, with no hidden surprises. Tracking is emailed as soon as your order ships.
Returns
If something isn’t right, return unused items within 30 days for a refund. Reach out and we’ll make it simple.
Easy returns
Contact us first and we’ll send return instructions.
Care
Rinse your stone mat under water and let it air-dry. The matte diatomite surface helps water evaporate quickly after each use. A refined alternative to fabric mats.
Frequently asked
How do I care for my stone mat?
Rinse under water and let it air-dry. The matte stone surface helps water evaporate quickly after each use.
When will my order arrive?
Orders are dispatched within 1 to 2 business days; delivery times are shown at checkout.
Do you offer a bundle discount?
Yes. Add both the Kitchen and Bath mats and the discount is applied automatically at checkout.
We’re here to help
Questions about your order, care, or returns? Send a note below and a real person will get back to you.
Send us a message
For order help, include your order number.